Widerrufsrecht

Return Period and Conditions:
- You can request a return within 14 days of receiving the product.
- To be eligible for a return, the product must be unused, in its original packaging, with tags intact, and in the condition you received it.
- You will also need the receipt or proof of purchase.

To prevent issues caused by the shipping company such as damage, loss, or missing items, and to ensure a smooth return process, please follow the steps below:
1. Upon receiving the package, immediately check for any damage or missing items.
  - In case of damage caused by the shipping company or missing items, inspect the package in the presence of the delivery personnel and document the issue.
2. If you find any damage or missing items, inform the delivery personnel and fill out a complaint form before accepting the delivery.
  - This step is crucial to avoid disputes with the shipping company.
3. Before opening the package and while unboxing, continuously record a video showing all products. This footage will serve as evidence in case of any damage or missing items.
4. Ensure that the video clearly shows all dimensions of the package (front, back, sides, top, and bottom) without leaving any blind spots. Record the package from all angles.
  - This method is essential to prove any damage or loss caused by the shipping company.
5. Continue recording until all items are clearly visible on the video.
6. If you encounter any issues, please contact us through the Contact & FAQ section.

Attention:

Complaints regarding damage or missing items without video evidence will not be considered.
If the video does not clearly show all dimensions of the package, the return request may not be accepted.
If damage or missing items are not reported to the delivery personnel at the time of delivery, the responsibility lies with the customer.

To initiate a return, please contact us through the Contact & FAQ section.
Once your return is approved, you will receive a return shipping label and instructions on where to send your package.
Returns sent without prior authorization will not be accepted.

Please inspect your order immediately upon receipt.
If you find that the product is defective, damaged, or incorrect, please contact us through the Contact & FAQ section.

For products shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.
To be eligible for a return, the product must be unused, in its original packaging, with tags intact, and you will also need the receipt or proof of purchase.

Once we receive and inspect your return, we will notify you whether your refund has been approved or not.
If approved, a refund will be issued to your original payment method within 10 business days.
If it has been 15 business days since the approval of your return and you still have not received your refund, please contact us through the Contact & FAQ section.